The safety of our customers and staff is our number one priority. We have put an extensive range of protective measures in place as explained below.
We have increased our cleaning regime at GoClimb and all of our team members have been on appropriate Covid-19 training.
Hand sanitising stations are located around the venue and customers have access to hand sanitiser from a member of the GoClimb crew.
The Personal Protective Equipment (PPE) that customers use (harnesses) will be rotated after every use.
We have also implemented a range of other safety measures. Please see the first FAQ for more information.
All bookings must be made through the GoClimb dedicated online booking system here. This will help us to control and assess the flow of visitors in the early stages of reopening. During this time there will be no walk up visitors allowed.
To help keep the number of people in GoClimb to a minimum we must ask that strictly only one parent/guardian accompanies each child.
Siblings who are not taking part must not attend.
Non-climbers who are spectating their children should preferably stay in the spectator area; however, if you enter the climbing zone you must stay with the climber and position yourself on the floor markings at the foot of each wall. Please follow the guidance and adhere to this whilst your child is enjoying their climbing session.
From Monday 19th July, in line with Government guidance, face coverings are optional. We ask that all visitors are mindful of one another and their decisions.
We recommend coming no more than 20 minutes before the start time of your session. This gives our team enough time to go through the debriefing before your session starts.
On arrival please use the queuing system in place at Billingham Forum. Please then sign in at reception before heading upstairs to GoClimb. You will then be asked to wait to be seated by a member of the team ready for the safety briefing and to get harnessed up.
For the moment, our sessions are restricted to 16 climbers & ideally, only one non-climbing spectator. We have also removed the vending machines & tables from the spectator area.
There are limited spaces on each session and these will be sold on a first come first serve basis.
Climbers need to be a minimum of 4 years of age. Children under 16 must be supervised by a responsible adult at all times but of course adults can purchase a ticket and join in on the fun too.
We have a seating area which is perfect for parents to view all the excitement, while the kids have a great time climbing the walls.
Yes, the minimum weight is 22lbs (10kg) and the maximum weight is 23 stone (150kg).
Adventurers will get 1 hour in the climbing arena.
Prices are as below:
Come in clothes that you are comfortable in as you’ll be stretching and reaching upwards. It is recommended that you wear clothes that aren’t too restrictive, but are not excessively baggy for yours and others safety.
We only allow trainers to be worn whilst climbing and do not allow boots, climbing shoes, flip-flops or heeled shoes in the climbing zone. Make sure your shoelaces are tied and tuck away any loose ends. Please, also check your shoes are clean. No loose fitting footwear is allowed.
There is a spectator seating area so anyone with you who’s not getting involved can hang on to your belongings; however, we also have small secured lockers available for you to use. Please ask a member of the GoClimb crew and they will provide you with a key.
We want everyone to be able to access and fully enjoy GoClimb regardless of your level of ability. We have additional equipment in order to allow disabled users access to the walls with assistance. We appreciate the complexity of each individual’s ability and welcome you to give us a call on 01642 551381 so we can discuss your requirements further.
Yes, we have fully accessible toilets, although we do advise that you go to the toilet before you arrive at GoClimb to not interrupt your enjoyment and prevent any unnecessary taking off and putting on of your harnesses.
We have just got back from GoClimb with our 8 year old daughter and 7 year old son.What a fantastic experience for them - the staff are amazing and extremely friendly.Sarah Dickinson
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